|
| » » |
| Frequently Asked Questions |
 |
|
 |
- What will show up on my credit card statement?
- What do you do with my personal information that is collected?
- I haven't received my order, what do I do?
- Am I able to cancel or change my order once it has been placed and payment information has been taken?
- What payment types are accepted?
- How is my order confirmed?
- Will my email information be used for purposes other than order processing?
- How do I track my order?
- Will you refund shipping costs for defective, broken or incorrect items?
- What happens if my product is not in stock or unavailable?
- How old do I have to be to purchase from Wilson's Toy Box?
- How do I contact you in the event I am dissatified with my order or service?
- Shipping to an address other than your billing address?
- How Do I unsubscribe to the Newsletter?
- What kind of package will I recieve my order in?
- How can I enter to win the Monthly Contest?
- What kind of stuff can I win?
- How long will it take for my order to be shipped?
- I still have questions and cannot locate the answer in the information you provided?
- What will show up on my credit card statement?
The name that will show on your credit card statement will be Wilson's Products. We will keep all transactions discreet and secure.
[Back To Top]
- What do you do with my personal information that is collected?
All personal information will be kept discreet and secure. We will maintain all personal information for purposes of processing your order only. The only information that will be shared is your mailing information to the shipper you have choosen at the time of purchase. No information will be shared or sold to third parties.
[Back To Top]
- I haven't received my order, what do I do?
If you have not received your ordered in the time frame specified at the time of your order, please email us and we will track your package for you. We will contact you via email to keep you updated on our progress.
(Orders are Porcesed 6:00 pm Central Time Sun. - Fri. Orders placed after 6 pm on Friday and before 6 pm on Sunday are proceesed on Sunday and usually ship on Mon or Tue.) We do not change the status of your ordered to "Shipped" until we can provide you with a tracking #. This means your order may be on its way, we just don't have the tracking info yet.
[Back To Top]
- Am I able to cancel or change my order once it has been placed and payment information has been taken?
In order to provide the fastest service possible, we process orders daily once payment verification has been provided. (Orders are Processed 6:00 pm Central Time Sun. - Fri. Orders placed after 6 pm on Friday and before 6 pm on Sunday are processed on Sunday and usually ship on Mon or Tue.) Because of this, we are unable to cancel any orders once payment has been provided. Our suppliers do not accept cancellations once orders have been processed with them. You may choose to refuse delivery or return to sender before opening the package, but once opened the customer is responsible for return shipping. Additionally, any opened package is subject to ALL return policies. Please make sure you confirm your order prior to confirming payment for your order. (We do not change the status of your ordered to "Shipped" until we can provide you with a tracking #. This means your order may be on its way, we just don't have the tracking info yet.)
[Back To Top]
- What payment types are accepted?
We process all orders through Paypal. We accept all major credit cards such as American Express, Visa, Mastercard and Discover and we take payments from Paypal accounts. You do not need to create a Paypal account to process your payment to us. After you go through the checkout proceedure, and click the "Comfirm Order" button, you are taken to the payment information page. If you have a Paypal account and would like to use it, sign-in at the right of this screen. If you do not have a Paypal account, you can either create one for free or if you don't want to sign-up for a Paypal account and would like to pay with a Credit Card, on left of the screen click where it says continue without Palpal account.
[Back To Top]
- How is my order confirmed?
You will be sent an invoice by email confirming your order. Current status of you order can be viewed by logging into your account. You can track your order on our "Order Tracking" page.
[Back To Top]
- Will my email information be used for purposes other than order processing?
Your email will only be used in the event that an item is no longer offered, backordered, order confirmation, shipping information or issues with your order. No information will be sold, shared or given to a third party. (If you sign-up for our Newsletter, it will be delivered to your email address. We do not mail ANYTHING to your home other than what you order.)
[Back To Top]
- How do I track my order?
The email confirmation will include shipping information. Please see shipping information or contact us for specific questions pertaining to your order.
[Back To Top]
- Will you refund shipping costs for defective, broken or incorrect items?
We will refund your return shipping for any defective, broken or incorrect items that you receive. We will also pay for reshipping of your corrected items. If items are used or not in the original packaging, items will not qualify for shipping cost refunds.
[Back To Top]
- What happens if my product is not in stock or unavailable?
Our products are updated daily. In the unlikely event that the item is out of stock, our policy is to send you a similar item of equal or greater value at no extra charge to you. If you do not want your item to be substituted for a similar item, please state so in the the "add comments" section of your checkout process at the bottom of shipping method page. (If you leave this section blank, we will assume substitutions are O.K.)
[Back To Top]
- How old do I have to be to purchase from Wilson's Toy Box?
All persons placing orders must be 18 years of age or older to purchase items from our store.
[Back To Top]
- How do I contact you in the event I am dissatified with my order or service?
The best way to contact us is to use the form at the bottom our contact us page. You can also leave us a message at the number listed on that page. (Please leave your name, message and method you would like to be contacted.) All feedback positive and negative is welcomed and appreciated.
[Back To Top]
- Shipping to an address other than your billing address?
You must provide us with your mailing address for your credit card information, you will be able to change your shipping address to any shipping address that you specify.
[Back To Top]
- How Do I unsubscribe to the Newsletter?
There are two ways to unsubscribe to our newsletter. First, you can click on "My Account" at the top of the page. Then, click where it says "Subscribe or unsubscribe from newsletters" in the E-Mail Notification section, then check or uncheck the box as needed. The second way you can do this is to send us an email on our contact us page and we will take care of it for you.
[Back To Top]
- What kind of package will I recieve my order in?
Your order will arrive in a plan brown box. The only label on the box is the shipping label. On the shipping label it says "Shipping Department". There will be nothing on the outside of the box to give away whats inside the box.
[Back To Top]
- How can I enter to win the Monthly Contest?
First, you must be a member. Dont worry accounts are free. Once you have an account, log-in and start reviewing. (YOU MUST LOG-IN BEFORE YOU POST YOUR REVIEW. IF WE CAN'T POST IT...IT DON'T COUNT.) NO CUT AND PASTE REVIEWS. The point of this is so we can offer only the best and help inform the uninformed. So enter as many times as you want. Come back, read the reviews and buy the BEST HERE!!! Good Luck!!!!
[Back To Top]
- What kind of stuff can I win?
The more you review the better the chance to win. The more people in the drawing the bigger the prize. Up to $50. Reviews must be unique, NO CUT AND PASTE REVEIWS. Lets remember why we're doing this, LETS BE THE BEST!!! (We will notify the winner by email with instructions on how to claim their prize. Shipping is inculded. Products ship at lowest shipping rate.)
[Back To Top]
- How long will it take for my order to be shipped?
Orders are Porcesed 6:00 pm Central Time Sun. - Fri. Orders placed after 6 pm on Friday and before 6 pm on Sunday are proceesed on Sunday and usually ship on Mon or Tue. We do not change the status of your ordered to "Shipped" until we can provide you with a tracking #. This means if your order status currently says "Processed" your order may be on its way, we just don't have the tracking info yet.
[Back To Top]
- I still have questions and cannot locate the answer in the information you provided?
Please contact us via contact us page with any questions, comments or concerns you may have. We will answer all inquiries in a timely manner. Your business is very important to us and we will strive to provide you outstanding customer service.
[Back To Top]
|
|
|
|
|
